Preparing the Property

Proper property preparation ensures efficient cleaning services. Clients are responsible for preparing the property as specified in their service requests. Inadequate preparation may result in additional fees, rescheduling, or incomplete services.

Damages Disclosure: Before service begins, clients must disclose any pre-existing damage to Queen Bee Cleaning. Failure to do so will exempt the company from liability for exacerbated damage. For instance, pre-existing water damage in areas such as cabinets or surfaces must be reported; if not disclosed and further damage occurs during cleaning, Queen Bee Cleaning is not responsible. This applies even if the client was unaware of the damage.

1. Additional Fees for Lack of Preparation:

   • Residential Properties: $50.00 - $150.00 (Depending on Severity)

   • Commercial Properties: $100.00 - $200.00 (Depending on Severity)

   • Vacation or Rental Properties: $150.00 - $250.00 (Depending on Severity)

2. Service Cancellation or Rescheduling:

   • If the property is not adequately prepared, Queen Bee Cleaning reserves the right to cancel the scheduled cleaning or terminate services if the issue persists without resolution.

   • Alternatively, we reserve the right to reschedule the cleaning and charge the Client for the services that would have been rendered on the original date, including any additional fees related to rescheduling.

Service Cancellation or Rescheduling: If the property is not adequately prepared, Queen Bee Cleaning reserves the right to cancel or reschedule services and charge associated fees.

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We kindly ask that you notify any guests, tenants, or occupants of our scheduled arrival and ensure they are not present during the cleaning. All activities should be completed before our technicians arrive, as they need to perform their job without disruption. If someone is present or the space is disturbed, it may hinder the cleaning process. Your cooperation is greatly appreciated and helps us provide a smooth, efficient, and successful cleaning experience. 

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3.1 Preparing the Property for Residential

For a smooth and efficient cleaning experience, the Client must ensure the property is properly prepared. Additional fees, follow-up services, or rescheduling may apply if the property is not prepared according to these guidelines. The Client will be responsible for the full payment, including any areas that were interrupted due to improper preparation. This policy helps maintain high service standards and avoid delays.

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Clear Surfaces: All surfaces (e.g., countertops, tables, shelves) must be cleared of personal items and small appliances. If not, we will either:

1. Clean around obstructions

2. Reschedule once the items are removed

3. Discontinue the service if the issue persists

If we need to reschedule, the Client will be charged for the cleaning that would have occurred, plus an additional fee ($150 - $350). If this issue repeats more than three times, services will be discontinued.

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Remove Clutter and Personal Belongings: All personal items and clutter, including laundry, books, toys, shoes, bags, etc., should be removed. If not, we will either:

1. Clean around obstructions

2. Move items (additional fees apply)

3. Reschedule the cleaning

We can assist with decluttering, but additional charges will apply. If we need to reschedule, the Client will still be responsible for payment, even if parts of the service are incomplete.

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Ensure Access to All Areas: Ensure all areas, including bedrooms, bathrooms, kitchens, and living rooms, are accessible. If large furniture or obstacles block these areas, the Client must address them beforehand. Blocked areas may limit cleaning or incur additional charges.

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Moving Large or Heavy Items: We do not move large or heavy furniture or appliances unless prior arrangements are made. For items under 50 pounds, a fee of $80.00 - $150.00 per item will apply.

Special Attention Areas: Please inform us in advance if any areas or items require special attention, such as delicate surfaces or high corners. Special cleaning requests may incur additional charges based on complexity. We will confirm any extra costs before proceeding.

This ensures a thorough, high-quality service and helps our team deliver the best cleaning experience possible.

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3.2 Preparing the Property for Rental or Vacation (Short or Long-Term)

Proper property preparation ensures a thorough, efficient cleaning, keeping the property in top condition for guests or tenants. If the property is not adequately prepared, the Client may incur additional fees, follow-up services, or rescheduling. The Client will also be responsible for full payment, including incomplete areas.

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3.2.1 Preparing the Property for Short-Term Rentals

Clear Personal Belongings and Guest Items: The property must be fully cleared of personal belongings, guest items, or anything not considered standard (and general) furnishings, such as:

1. Clothing

2. Toiletries

3. Food and Drinks

A cleared space allows us to clean and sanitize effectively. If items are not removed, we will

1. Clean around them

2. Charge additional fees for time spent moving them

3. Reschedule the cleaning

Items left by guests will be bagged, documented, and returned to the Client. If we clean around the items, no additional fees apply, but the Client will still be responsible for full payment. Moving items incurs a fee of $100.00 - $150.00. If rescheduling occurs, the Client is still responsible for full payment.

Communicate Special Requests: Any special requests, such as prioritizing areas or extra sanitation, should be communicated 48 - 72 hours in advance. This allows us to allocate proper time and resources. Requests made after this period may not be honored.

Check-in and Check-out Coordination: The Client must provide exact check-in and check-out times. This allows us to schedule cleaning efficiently, especially for back-to-back bookings. If expedited or extended cleaning is required, additional fees apply. Early scheduling is recommended to avoid conflicts.

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3.2.2 Preparing the Property for Long-Term Rentals

Condition of Property: If the property shows significant wear or frequent guest use, additional services like deep cleaning, carpet cleaning, or upholstery cleaning may be necessary. These services incur additional charges. Clients should notify us in advance of any concerns.

Deep Cleaning for High-Traffic Areas: Properties with frequent guest turnover may require additional cleaning for high-traffic areas, such as:

1. Kitchens

2. Bathrooms

3. Living Spaces

4. Hallways

Clients should notify us of specific areas needing extra focus, as additional charges may apply.

Inspection for Special Needs: If there are delicate surfaces or special requirements (e.g., marble countertops, hardwood floors), communicate these needs before the cleaning. Special treatments or equipment may be required, and additional fees may apply. Early communication ensures proper care and prevents damage.

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3.3 Preparing the Property for Move-in/Move-Out and One-Time Clients

Proper preparation of the property is critical to ensuring an efficient, thorough cleaning that meets our high standards. The responsibility to ensure the property is properly prepared lies with the Client, as outlined below. Failure to prepare the property according to these guidelines may result in additional fees, rescheduling, or follow-up services. The Client will remain responsible for paying for services rendered, including any incomplete areas due to improper preparation. This policy ensures that we can provide the best possible service without unnecessary delays.

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3.3.1 Preparing the Property for Move-in/Move-out Cleaning

Clear All Personal Items and Furniture: For move-in and move-out cleanings, the property must be entirely cleared of personal belongings, furniture, trash, boxes, old appliances, and anything not considered standard furnishings. A completely cleared space enables our team to clean every corner thoroughly. If the property is not fully cleared, we will:

1. Clean around the items

2. Charge additional fees for time spent relocating them

3. Reschedule the cleaning until the property is cleared

Ensuring the property is empty prevents delays and avoids extra charges.

Ensure Accessibility to All Areas: The Client should ensure all areas requiring cleaning are easily accessible, including:

1. Bedrooms

2. Bathrooms

3. Kitchens

4. Hallways

5. Other rooms.

If large furniture or appliances block access, they should be moved before the cleaning. Failure to provide access to certain areas may result in those areas not being cleaned, and additional charges may apply. The Client will still be responsible for the full-service fee, even if some areas are not cleaned.

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Prepare for Special Cleaning Needs: Move-in and move-out situations often involve additional cleaning tasks, such as deep cleaning carpets, upholstery, or hard-to-reach areas. If there are specific needs, such as kitchen grease buildup, pet stains, or extensive dusting, these should be communicated in advance. Depending on the complexity and time involved, special cleaning requests may incur additional charges.

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Ensure Utilities Are On (For Move-In): For move-in cleanings, the Client must ensure that all utilities (water, electricity, heating) function properly. This ensures our team can perform essential tasks, such as washing floors or using electrical equipment, which may be limited without utilities.

Check Property for Remaining Trash (For Move-Out): For move-out cleanings, the Client must ensure that all trash and personal belongings are removed from the property. Our team will not be responsible for removing leftover items. If there are remaining items, the Client may need to make alternate arrangements or additional fees may be applied for removal.

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3.3.2 Preparing the Property for One-Time Cleaning

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Clear Personal Belongings and Furniture: For one-time cleaning services, the property should be cleared of personal belongings, excessive furniture, and any items not considered part of the standard furnishings. Items such as books, clothing, toys, and food should be removed. A clean, clutter-free space allows our team to clean more efficiently and thoroughly. If the property is not fully cleared, we will:

1. Clean around any remaining items

2. Reschedule the cleaning

3. Charge additional fees for time spent relocating items

Ensure Accessibility: The Client should ensure that all areas to be cleaned are accessible. This includes:

1. Bedrooms

2. Bathrooms

3. Kitchens

4. Living Rooms

5. Hallways

6. Other Spaces

Large furniture or obstacles blocking these areas should be moved before the cleaning. If any areas are inaccessible, they may not be cleaned, and the Client will still be responsible for the full cleaning fee.

Special Requests: If the Client has specific requests for their one-time cleaning, such as extra attention to high-traffic areas, special treatments for delicate materials, or more thorough sanitation of high-use areas, these should be communicated in advance. Additional charges may apply, depending on the extra time and resources required to fulfill these requests.

Notify of Any Specific Cleaning Needs: If the Client requires specialized services such as carpet cleaning, deep dusting, or appliance cleaning, these should be communicated ahead of time. Special services may require additional time and incur extra charges. Clear communication ensures that we can allocate the necessary resources to meet the Client’s needs.

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3.4 Preparing Children, Pets, and Occupants

To ensure a smooth, efficient, and safe cleaning process, the Client is responsible for properly preparing their household, including children, pets, and other occupants, in accordance with the following guidelines. Proper preparation not only allows our team to clean effectively but also ensures a safe and comfortable environment for everyone involved. Failure to follow these guidelines may result in delays, rescheduling, or additional charges. The Client will remain responsible for the full payment of services rendered, including any areas left incomplete due to inadequate preparation.

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3.4.1 Preparing Children

At Queen Bee Cleaning, we love children, as we have our own. However, for safety reasons – especially due to the cleaning supplies and equipment used (even though they are eco-friendly) – we require that children under the age of 16 be supervised throughout the cleaning process. Our team will be working with cleaning chemicals and heavy equipment, which could pose potential risks.

To ensure safety and minimize distractions, we recommend the following:

• Keep children in a separate room or area away from the cleaning team and spaces.

• Alternatively, temporarily remove children from the property during the cleaning session.

These precautions help maintain a safe and efficient cleaning environment for all involved.

3.4.2 Preparing Pets

At Queen Bee Cleaning, we understand how much pets mean to our clients, as we have our own furry friends. However, for the safety of both the pets and our cleaning team, pets should be kept in a safe area or crated during the cleaning process.

Here’s why:

• Pets may become frightened by unfamiliar cleaning equipment, loud noises, or the presence of strangers, so it’s essential to provide them with a quiet, secure space where they can feel safe.

• If pets are not properly contained, additional fees may be charged for any delays or time spent managing pet-related issues.

For aggressive pets, we ask that they be:

• Placed in a kennel or secured in an area that we will not be cleaning or roaming by.

• Supervised or kept in the backyard if the cleaning will not exceed one hour.

Important Note: If your pets are moved during the cleaning, please inform us in advance so we can adjust our approach and wait outside until the move is complete.

Additionally, uncontained or aggressive pets may pose a risk to our workers. We strongly recommend following these guidelines to avoid any injury or safety concerns for a smooth and safe cleaning experience. 

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3.4.3 Additional Considerations

Clear Pathways for Occupants: The Client should ensure that all individuals present during the cleaning gives us clear access to any areas that we may need to move through. This includes making sure that hallways, doorways, and pathways are unobstructed to prevent accidents and avoid delays in the cleaning process.

Avoid Interruptions During Cleaning: To ensure the cleaning team can work efficiently and thoroughly, the Client should minimize interruptions during the cleaning. If anyone (children, pets, or other occupants) needs to move through areas being cleaned, it may cause delays or require additional time to ensure safety and proper cleaning.

Notify Us of Any Special Considerations: If there are any special considerations regarding children, pets, or other occupants that could impact the cleaning process (e.g., allergies, sensitivities to cleaning products, or specific safety concerns), the Client should notify us beforehand. This enables us to use non-toxic or hypoallergenic cleaning products, adjust our cleaning methods accordingly, and ensure the safety and comfort of all household members.